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Michael Hammond, Executive Director
AGRIP RECOGNITION:
The Association of Governmental Risk Pools (AGRIP) recently awarded
AGRIP Recognition to MVRMA for being in general compliance with AGRIP’s
Advisory Standards for public entity pools. Of the 408 governmental risk
pools in AGRIP, only 28 have achieved this recognition.
The Advisory Standards Recognition program began in 1994. It was
designed to promote efficiency and effectiveness in pool operations and to
evaluate the management and performance of pool operations against a set
of rigorous standards. In order to maintain this recognition, MVRMA must
periodically complete an exhaustive application and provide documentation
of compliance. The submission is then reviewed by the Membership Practices
Committee, a peer group established for this purpose.
Having continuously maintained this recognition since 1996, the Board
of Trustees and MVRMA staff are to be commended for their efforts.
2004 MEMBERSHIP SURVEY RESULTS:
As a part of the annual workplan, the Board of Trustees was asked to
complete the 2004 Membership Survey. The survey serves as MVRMA’s report
card and is intended to provide feedback to the Board, staff and service
providers. Respondents are asked to evaluate the various MVRMA service
areas using the following scale: (5) Exceptional service with very
positive results; (4) Service regularly meets and occasionally exceeds
expectations; (3) Service is acceptable
but normally does not exceed expectations; (2) Service is substandard
and requires immediate improvement and (1) Service is unacceptable. A
score of 4 or higher, with an upward rating trend, is the goal in each
category. Results of this year's survey were compared to the two most
recent surveys completed in 2003 and 2001.
I am pleased to report the following summary of the 2004 Membership
Survey:
Claims Administration Services:
Members have continually rated this service with a high level of
satisfaction. The overall rating was 4.5 compared to 4.4 and 4.6 in
2003 and 2001, respectively. One member commented, "We receive excellent
claims service and no way could I recommend improvements." Another stated,
"I am very confident our claims are being administered in an effective
manner."
Loss Control Services:
The membership expressed a high level of satisfaction with an overall
rating of 4.2 compared to 4.3 in 2003 and 4.2 in 2001. Members’
comments included: "Loss Control has developed well over the past couple
of years. I am very impressed with the quick and precise response to
questions as well as the more proactive approach taken to assist members
with accelerating their safety programs. The SPEC program has had a
positive impact on our work force."
Brokering Services:
The overall evaluation was 4.1 compared to 4.1 and 3.6 in 2003
and 2001, respectively. This rating reflected satisfaction with an
improved level of service. Members’ comments included, "Their record
speaks for itself, and we have prospered from their services. I have been
very pleased with the placement of coverage in the property markets."
Support Services:
This service area received the highest level of satisfaction with an
overall rating of 4.6 compared to 4.6 in 2003 and 4.5 in 2001.
Members rated "responsiveness to questions or concerns" and "quality of
information in agenda packets" very high at 4.8 and 4.7, respectively.
Typical comments included, "Excellent service by excellent staff. I praise
all four members of the Administrative Staff. They care about making MVRMA
a strong and financially stable organization. The newsletter is always
informative with timely information."
Litigation Services:
Members have contact with one of three firms that are used for general
litigation. Though members may have somewhat limited contact, they have a
high level of satisfaction and confidence in MVRMA's attorneys. They rated
their overall evaluation of litigation services as 4.2 for the firm of
Surdyk, Dowd & Turner; 4.1 for Dinsmore & Shohl; and 4.8 for Subashi,
Wildermuth & Ballato.
Management & Governance Activities:
Members provided an overall evaluation of 4.3 compared to 4.4
and 4.3 in 2003 and 2001, respectively. Keeping members informed on key
issues received the highest rating of 4.7. Members commented, "We have a
superb staff that really cares about MVRMA, its success and the members.
Everyone is approachable and willing to research and present on any issue
a member may be concerned with regarding their unique situation. They are
responsive, professional and have excellent problem solving skills."
Workers’ Compensation TPA Services:
The overall evaluation of TPA services was 4.2 compared to 4.0
and 3.9 in 2003 and 2001, respectively. Members commented, "Once again,
solid performance. I feel CompManagement’s annual update is very
worthwhile. I have been rather pleased with their claims handling."
Miscellaneous:
The final section of the survey asked members to provide input
concerning current or additional services and the overall benefit of
membership. Responses included:
1. MVRMA has caused us to focus on liability and loss issues. These
areas were neglected when we had traditional insurance.
2. If it were only insurance coverage, it would be competitively
priced; however, we all know MVRMA provides much more than just insurance.
3. We get so much for our premiums; not only excellent coverage, but
also loss control services, training opportunities and the ability to
manage our insurance dollars.
4. We have had a good history of returned contributions as loss years
are closed. That would never have happened with traditional insurance.
5. You couldn’t ask for better leadership and advice…MVRMA and its
value-added services are totally worth the premiums we pay!
The MVRMA staff and its service providers appreciate the high level of
confidence shown by these results. We are all dedicated to the success of
MVRMA which can be attributed, in large part, to building relationships
and providing cost effective risk management services.
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- Surdyk, Dowd & Turner
Newest Battle in Concealed-Carry Legislation and its
Impact on Political Subdivisions
The questions surrounding the recently effective Ohio Revised Code
Chapter 2923, allowing Ohioans to carry concealed weapons, seem
never-ending to many political subdivisions throughout Ohio. These
questions range from simple concerns regarding where to post signs to
complex questions regarding whether political subdivisions may legislate
tougher standards for carrying concealed weapons. As the law evolves, it
becomes even more important for MVRMA members to stay informed.
One recent question surrounds the right of political subdivisions to
post signs prohibiting the carrying of concealed weapons around open,
outdoor public property. These locations may include such places as public
swimming pools, public golf courses, biking trails, tennis courts, public
parks, public camping grounds and even public parking lots. Statutory
language does provide the answer.
Ohio Revised Code Section 2923.125(C)(2)(b) specifically grants
political subdivisions immunity from civil liability for injury, death or
loss to person or property resulting from a licensee bringing a concealed
weapon onto the political subdivision's property. Private employers are
granted the same immunity. See R.C. Section 2923.126(C)(2)(a). However,
there is a legislative twist to this statute. Private employers, within
R.C. Section 2923.126(C)(1), are allowed to establish a rule, policy or
practice regulating where concealed weapons are prohibited on their
property. There is no such provision for political subdivisions. The only
conclusion to draw from this intentional legislative wording is that
political subdivisions do not have the right to prohibit the carrying of
concealed weapons on all public property, only the buildings and other
places specifically named within the statute. Therefore, open, outdoor
public property cannot have signs posted prohibiting the carrying of
concealed weapons.
Some members of the Ohio Legislature want to expand the rights of
political subdivisions to control where concealed weapons may be carried.
Recently, Rep. Tyrone Yates submitted House Bill 496 that would amend R.C.
Section 2923.126 to allow local governments to ban the carrying of
concealed weapons in public spaces, specifically public parks, swimming
pools, golf courses, cemeteries and parking lots. The bill would allow
political subdivisions to enact ordinances or resolutions to prohibit
concealed weapons in more places than buildings where public offices are
located. House Bill 496 has been assigned to the Criminal Justice
Committee, and Rep. Yates hopes the bill will get through committee in the
fall. Until then, it is contrary to state law for political subdivisions
to post signs prohibiting the carrying of concealed weapons on open,
outdoor public property.
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- Craig Blair
Recently, one of our trustees requested a summary of how a claim is
handled in order to present this information at an upcoming employee
safety meeting. In response to his request, I suggested the following
scenario which could be tracked from start to finish.
A city vehicle rearends a third party, and the city employee as well as
the other driver are injured.
At the scene, the employee should first check to see if anyone has been
injured and then call the police and if needed, the EMS unit. After this
has been done, an exchange of information should occur. All members should
have "Auto ID Cards," provided by MVRMA, in their city vehicles. These
cards were developed to assist the employee in what is usually an
"emotional" situation. This card has information about who insures the
vehicle (MVRMA) and who to contact at the city. The card also states that
no employee is authorized to "make any representation, statement, promise
or assurance as to the validity or payment of any claim which may be
asserted against the City." Once the employee has given his statement to
the police, it will be MVRMA's responsibility to handle the claim going
forward.
The claim should be reported to MVRMA within 24 hours even if no police
report is available. MVRMA will then contact both parties. Early contact
is important for representing the city as well as initiating the claims
process with the third party.
After getting the report, MVRMA will inspect the scene and both
vehicles. In an accident with injuries, it is important to determine how
the accident occurred and to get a "feel" for how severe the impact may
have been. This determination helps later when settling the injury claim.
The early reporting also helps if weather or road conditions were a
factor. MVRMA needs to inspect the scene before those conditions change.
The city may then proceed with repairs to the vehicle and forward the
final bill to MVRMA. MVRMA will pay the repair shop directly.
The employee's injury claim will be filed through Workers' Compensation
and be handled by the city. MVRMA will not be involved with this aspect of
the claim.
In this particular case, our member is clearly liable. MVRMA will
contact the other party to explain how, under Ohio law, municipalities are
allowed the "offsets" of available coverage. This means the other party's
insurance will provide the coverage for repairing his vehicle. Because
these offsets are provided under Ohio law, the other party's insurance can
not surcharge or raise his rates. His insurance company is required to
accept the burden of the claim.
The other party will incur no out of pocket expenses. MVRMA will pay
the deductible and provide a rental car if his insurance doesn't cover
this expense.
Medical bills for the third party would be covered first by his
automobile medical payment coverage and then his own health insurance
carrier. To settle this claim, MVRMA would owe any medical bills not
covered, lost wages and the pain and suffering and inconvenience involved.
No payments are made until the other party is ready to settle all claims.
Hopefully, this scenario explains how MVRMA is involved in settling a
claim. We want our members to know we are here to represent them in a
prompt, professional manner. The interests of the pool and its members are
our number one priority.
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Congratulations!
At the June 21st Board Meeting there was plenty to celebrate.
The 2004 Safety Performance Evaluation Checklist (SPEC) results
revealed three cities with perfect scores! Indian Hill, Miamisburg
and Montgomery received Pinnacle Awards to mark this achievement.
The Ascension Award, which is given to the city with the most improved
compliance was presented to the City of Piqua which scored 97.33%,
a 37% improvement over last year.
Safety Awards for 2003 were also announced at this meeting. The Overall
Award, presented to the city with the lowest dollar losses per full-time
employee, is the City of Montgomery. The runner up is the City of
Wilmington.
Department winners are also determined by the lowest dollar losses per
employee. This year all winners in the five participating departments had
zero losses. The winners are as follows:
Police: Montgomery and Wilmington
Fire & EMS: Springdale
Water & Wastewater: Sidney
Parks & Recreation: Mason
Streets & Refuse: Tipp City
These departments will receive plaques noting their achievement and
will be eligible for a breakfast or other celebration. Individual
certificates will be issued for each employee. In addition, all zero-loss
departments in the five categories mentioned above are entitled to
individual certificates as well as a breakfast or other celebration.
Safety Performance Award plaques are given to departments with three or
more consecutive zero-loss years. Cities receiving the plaques this year
are the following:
Madeira: Parks & Recreation (1995-2003)
Montgomery: Parks & Recreation (2001-2003)
Springdale: Parks & Recreation (2000-2003)
Tipp City: Fire Department (2001-2003) and Street Department
(2001-2003)
Vandalia: Service Department (1994-2003)
West Carrollton: Water/Wastewater Division (1999-2003)
Wilmington: Police Department (2000-2003)
Standard of Excellence Awards are given to cities with losses of $100
or less per employee for the year. The following cities should be
recognized for 2003:
Montgomery: $12.30/employee
Wilmington: $14.91/employee
West Carrollton: $15.42/employee
Beavercreek: $26.04/employee
Piqua: $35.46/employee
Vandalia: $61.21/employee
Kettering: $71.40/employee
Congratulations to all our winners! We appreciate your efforts in the
areas of safety and loss control.
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- Marsh USA Inc.
Fleet Safety: An Interview with Mr. Dennis Loy,
Marsh Senior Vice President
Dennis Loy is a senior vice president with Marsh’s Risk Consulting
Practice. Mr. Loy is located in Marsh’s Appleton, Wisconsin office. He
works with a wide variety of fleets. His most common endeavors focus on
using drivers to help management solve problems through accident-review
boards, safety committees and development of certified training teams.
Question: Can an established safety program help with insurance
renewals?
Dennis Loy (DL): No doubt about it. Absolutely. A good fleet is
going to have an established and active safety program. It doesn’t
languish on the shelf and collect dust. It has to be in place and lived –
365 days a year, 7 days a week, 24 hours a day – in order to make safety
improvements along the way.
Question: Are we talking just about the big trucking operations? Or
are we talking about any operations – for example, operations that have
salespeople and service people on the road all the time?
DL: In my definition, a fleet is a fleet is a fleet – anything with
rubber tires. It could be 18-wheelers delivering whole loads of cargo. It
could be minivans delivering flowers for the Valentine’s Day weekend. And
it could even be the sedans salespeople commonly use.
Too often, we think of safety as a job-site situation such as
construction. We close our eyes, and we can picture employees with
hardhats, steel-toed shoes and hearing protection. We fail to realize that
out on the highway, we have another very dangerous environment for those
employees, whether they’re in 18-wheelers or minivans delivering flowers.
I read just a few days ago that 1,400 people in the United States lost
their lives in work-related motor-vehicle accidents in 2003. That’s quite
a large number.
Question: And probably the last time people really got careful
about driving was when they took a driving test when they were 15, 16, or
17.
DL: You’re correct. I think many of us got our licenses at age 16
or whatever age the state allowed, and we went on our merry way.
Unfortunately, many fleets still use that driver’s license as the only
threshold for drivers. They’re a little bit lax on their screening and,
especially, on training the people they’re bringing into their operations.
A good training program is a key element, along with a pool of trainers
who will work with these new employees and share driving tips, basic
defensive driving, the ability to manage road rage and so on. Often,
involving company drivers in the development and execution of the training
can be very helpful. Involving your own drivers can add some credibility
in the eyes of the employees you’re training. Fellow drivers can also
provide "real world" examples that can enhance the program. An emphasis on
fleet safety should be a part of the everyday operation, no doubt about
it.
Question; What do you recommend that a risk manager or fleet
manager do to be more proactive in mitigating risk?
DL: I think another important step is developing a good safety
manual. Too often, I’ll find a fleet that has a driver’s manual, but not a
safety manual. By "safety manual," I mean safety documents written for
every department manager and every supervisor. The company’s policies and
procedures – in terms of hiring, firing, discipline and counseling –
should all be in one binder. There may be some defensive – driving tips in
it or just the company standards to help managers and supervisors support
the safety program by effectively managing their teams.
Question: Are there any other best practices for fleet safety you
want to share with us?
DL: I think another key element is the motor-vehicle records or
abstracts – whatever your state may call them. We often see companies
obtain these at the time of hire, but fail to recheck them on a periodic
basis. Once you get the person on board, it’s very wise to take another
look at the abstract, maybe after three months, and equally important to
look again on an annual basis thereafter. Keep looking at the record. Is
there a pattern developing? Is there something you need to do, some type
of action that you can initiate before that driver gets into a greater
degree of difficulty
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At the June 21st Quarterly Board Meeting, the following actions were
taken:
- Authorized a settlement amount in Hatcher vs. Vandalia
- Authorized the Executive Director to approve the final 2004
Memorandum of Coverage Document for $5M x $2M
- Approved the adjustment in coverage for tees and greens to $500,000
per each nine holes effective with the PCF calculation and property
coverage for 2005
- Approved Endorsement No. 7-04 which lists the CICs to be covered by
MVRMA's 2004 Liability Coverage Document
- Approved the change in contents reporting for the second half of 2004
to allow contents to be scheduled at actual value or remain at 30% of
building value for each appraised location
- Approved Amended Appendix H of the SPEC, which is Sample
Indemnification Language for Mutual Aid Agreements
- Approved this year's Awards Program: see Page 3
- Approved membership in MVRMA for Centerville pending the city's
acceptance of MVRMA's proposal
- Approved the Executive Director's salary increase
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